We work with

Airports

Airlines

Train operating companies

Media companies
and PR agencies

Transport providers

Regulators and governmental bodies

...and every team passionate about excellent customer experience for all

What clients say

I am extremely pleased with how Christiane has chaired our accessibility forum and provided invaluable advice on accessibility to East Midlands Airport. Her expertise has been pivotal in helping us achieve a national award that recognises the inclusive approach to our customer experience and high ratings from the Civil Aviation Authority.Christiane’s leadership and expert advice have significantly influenced our accessibility initiatives.

Mike Grimes - Customer and Planning Director
East Midlands Airport

Right from the initial conversation with Christiane she understood my requirements and had the necessary experience to be able to provide an overall recommendations report on opportunities to improve our Accessibility User Group, Stakeholder Engagement and Overall Customer Experience.Christiane was professional throughout and engaged well with colleagues at all levels, stakeholders and customers with a range of disabilities for this piece of work. The output exceeded expectations, provided an independent and expert view and has shaped our overall Accessibility Strategy.

Tracy Barr - Head of Customer Experience
Northern Trains

Some of our clients
- past and present

• Lufthansa Flight Training

• Eurowings

• East Midlands Airport

• Vienna Airport

• Transport for London

• Lufthansa Passage

• London City Airport

• Manchester Airport Group

• London Heathrow Airport

• East West Railway Company

• Northern Trains

• and many more…

Excellent customer experience for disabled people depends on the culture to improve, the passion that drives actions and the knowledge of where to start.Christiane Link
FOUNDER AND DIRECTOR

We can help your business to become more inclusive.

• Contact us

• Book a meeting

Ortegalink Ltd is a boutique accessibility and inclusion consultancy business. We help you welcome a diverse group of customers and serve them better than ever.We are experts in removing barriers and finding solutions to make your customers happy. We show you the improvements that make a big difference for your customers.We bring decades of lived experience of disability to the table and profound strategy and customer experience skills to support you in achieving the best outcomes for your business.Ortegalink Ltd was founded because our first clients asked us to help them. They asked our founder, Christiane Link, for advice on improving their businesses for customers like her.As a journalist who travelled the world, she heavily relied on good customer experience during her business trips. Bad customer experience nearly always mean bad accessibility as well.The passion for improving accessibility for disabled people is still the company’s mission today.Christiane is fluent in English and German and has dual citizenship which enables her to work in the UK and the EU. She is a member and chair of several advisory boards, has founded a newspaper and is passionate about driving enhanced accessibility through actions.

Accessibility Policy

Introduction
Ortegalink Ltd strives to ensure digital accessibility for all users, including disabled people. As a company led by disabled people, we understand the importance of creating an inclusive and accessible online environment. This accessibility policy outlines the measures we have implemented to ensure that www.ortegalink.com, www.londonbarrierefrei.com and all other websites we own are accessible.Scope
This policy applies to all content and features, including text, images, multimedia, forms, and any other elements present on the website.Objectives
The objectives of this accessibility policy are to:Ensure that our websites are accessible to disabled people, meeting or exceeding the Web Content Accessibility Guidelines (WCAG).Provide a positive and inclusive user experience for all visitors, regardless of the devices they use.Continually review and improve the accessibility of our website.
ImplementationTo ensure accessibility, Ortegalink Ltd has taken the following steps:Website design and development were guided by WCAG standards.
The website was tested by a screen reader user to identify and address any accessibility issues.
Regular accessibility reviews will be conducted to identify and address potential accessibility concerns.
We have provided multiple ways for users to provide feedback and report accessibility issues, including email and a dedicated contact form.User Assistance
We are dedicated to assist users experiencing difficulty accessing content on our websites. If you encounter any accessibility barriers or require assistance, please contact us through the following channels:Email: [email protected]We will respond to your inquiries as soon as possible and work with you to address your concerns.Ongoing Dedication
We will regularly review and update this policy to ensure we maintain the highest standards of accessibility and inclusivity.Approval and Review
This policy was approved by the management of Ortegalink Ltd on 28 June 2024. It will be reviewed and updated as needed.Feedback and Reporting
We welcome feedback on the accessibility. If you encounter any accessibility barriers or have suggestions for improvement, please contact us via email at [email protected]. Your feedback will help us identify and address any accessibility issues and continually improve our website.