Excellent customer experience for disabled people depends on the culture to improve, the passion that drives actions and the knowledge of where to start.
Ortegalink Ltd was founded because our first clients asked us to help them. They asked our founder, Christiane Link, for advice on improving their businesses for customers like her.
As a journalist who travelled the world, she heavily relied on good customer experience during her business trips. Bad customer experience nearly always mean bad accessibility as well.
The passion for improving accessibility for disabled people is still the company’s mission today.
Christiane is fluent in English and German and has dual citizenship. This enables us to provide services in two languages and many countries. She is a member and chair of several advisory boards, has founded a newspaper and is passionate about driving enhanced accessibility through actions.